ATG’S comprehensive suite of outsourcing services enables
its customers to focus on their core competencies. ATG’S
outsourcing services include Infrastructure Management, Application
Management, and Business Process Management. Each of the services
offered come with strong service delivery management.
ATG takes on the responsibility to operate and manage its
customers’ IT infrastructure through redefined service
level agreements between our Services team and the customers'.
The outsourcing services cover Desktop Computing, Data Center
Facilities, and Network Infrastructure.
ATG’S focus on service quality, knowledge transition
as well as business value creation is the key differentiator
in the company’s outsourcing delivery.
The services are broadly classified as given below:
» Technical Help Desks
» Facility Management
» Business Process Outsourcing
Technical Help Desks
ATG offers multi-channel (voice-based, e-mail, web-based &
chat-based) technical support services. ATG'S helpdesk services
can be tuned depending on the size of the company and the
array of technology being supported. The requirements for
IT help desk support ranges from basic trouble ticketing and
first level support for medium-sized companies, to large corporate
help desk operations needing a complex mix of proactive and
self-service tools, remote control and diagnostics and strict
service-level tracking and reporting.
ATG'S Facility management (FM) stream of services is aimed
to manage technology infrastructure from availability, performance
and security perspectives. FM incorporates Review Services
along with the Manage Suite when handling large and complex
The objective of this service is to manage enterprise infrastructures
from an availability, manageability and performance perspective.
A host of services devised to meet diverse customer requirements
spans simple reporting of basic level availability of technology
infrastructure to advanced system administration activities.
The services are delivered through Help Desk with Single
Point of Contact (SPOC). Depending on customer's requirement,
the services are provided on a 24 x 7 basis.
ATG provides customized solutions for Facility Management
of IT Infrastructure for organizations. The services in FM
include Help Desk Services (24x7), Operating Systems Support
- Desktop/ Network, Applications Software Support, Anti Virus
Support, Data Center Support Services, Email Support, Asset
Management, Vendor Management, Software Implementation &
License Tracking, IT Infrastructure Auditing Services and
Complete IT Outsourcing.
Business Process Outsourcing services
AT ATG we offer a comprehensive service for the entire range
of outsourcing requirements concerning our clients. Clients
can use our services from the embryonic stages of research
to help the identification of benefits to their company. It
is here that our business model provides the added benefit
of not just offering advice on each stage of this stream of
events but at the same time executing back office operations.
At ATG, we have a streamlined infrastructure of facilities
and knowledge to offer expert advice to our clients on all
the facets of outsourcing to India. Above all we add value
to the entire endeavour by offering our domain knowledge for
process improvement. This means more efficient functioning
at lower cost.
» Data Conversion
» Data Entry
» Document Management
» Conversion of data across various databases on different
» Data Conversion via Input / Output for almost any
» Data Conversion for databases, word processors, spreadsheets,
and many other standard and
custom-made software packages as per requirement.
» Add / Remove / Change Record Delimiters.
» E- Book Conversion.
» Conversion from Word to HTML format
» Microfilm Conversion
» Image Conversion
» Medical Claims Forms Conversion
» Forms and Records Conversion
» Word processing
» Medical billing
» Mailing lists
» Online data entry of URL links for books with their
» Telecom billing
» Examination results
» Legal documents
» Indexing of vouchers and documents
» Data entry based on image files
» Yellow Page listings
» Hospital records, patient notes and accident reports
» Business card indexing
» On-Site Scanning
» Image Processing
» Electronic Bates Numbering (For legal applications)
» Image Endorsement
» OCR Proofing
» Full-Text Retrieval Database
» Archiving Documents and Databases to CD-ROM/DVD or
Internet Document Repository
» 24/7 secure access via web browser