Infrastructure Management

ATG’S comprehensive suite of outsourcing services enables its customers to focus on their core competencies. ATG’S outsourcing services include Infrastructure Management, Application Management, and Business Process Management. Each of the services offered come with strong service delivery management.

ATG takes on the responsibility to operate and manage its customers’ IT infrastructure through redefined service level agreements between our Services team and the customers'. The outsourcing services cover Desktop Computing, Data Center Facilities, and Network Infrastructure.

ATG’S focus on service quality, knowledge transition as well as business value creation is the key differentiator in the company’s outsourcing delivery.

The services are broadly classified as given below:

» Technical Help Desks
» Facility Management
» Business Process Outsourcing

Technical Help Desks

ATG offers multi-channel (voice-based, e-mail, web-based & chat-based) technical support services. ATG'S helpdesk services can be tuned depending on the size of the company and the array of technology being supported. The requirements for IT help desk support ranges from basic trouble ticketing and first level support for medium-sized companies, to large corporate help desk operations needing a complex mix of proactive and self-service tools, remote control and diagnostics and strict service-level tracking and reporting.

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Facility Management

ATG'S Facility management (FM) stream of services is aimed to manage technology infrastructure from availability, performance and security perspectives. FM incorporates Review Services along with the Manage Suite when handling large and complex technology infrastructures.

The objective of this service is to manage enterprise infrastructures from an availability, manageability and performance perspective. A host of services devised to meet diverse customer requirements spans simple reporting of basic level availability of technology infrastructure to advanced system administration activities. The services are delivered through Help Desk with Single Point of Contact (SPOC). Depending on customer's requirement, the services are provided on a 24 x 7 basis.

ATG provides customized solutions for Facility Management of IT Infrastructure for organizations. The services in FM include Help Desk Services (24x7), Operating Systems Support - Desktop/ Network, Applications Software Support, Anti Virus Support, Data Center Support Services, Email Support, Asset Management, Vendor Management, Software Implementation & License Tracking, IT Infrastructure Auditing Services and Complete IT Outsourcing.

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Business Process Outsourcing services

AT ATG we offer a comprehensive service for the entire range of outsourcing requirements concerning our clients. Clients can use our services from the embryonic stages of research to help the identification of benefits to their company. It is here that our business model provides the added benefit of not just offering advice on each stage of this stream of events but at the same time executing back office operations. At ATG, we have a streamlined infrastructure of facilities and knowledge to offer expert advice to our clients on all the facets of outsourcing to India. Above all we add value to the entire endeavour by offering our domain knowledge for process improvement. This means more efficient functioning at lower cost.

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Services Offered:

» Data Conversion
» Data Entry
» Document Management

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Data Conversion

» Conversion of data across various databases on different platforms
» Data Conversion via Input / Output for almost any media.
» Data Conversion for databases, word processors, spreadsheets, and many other standard and
custom-made software packages as per requirement.
» Add / Remove / Change Record Delimiters.
» E- Book Conversion.
» Conversion from Word to HTML format
» Microfilm Conversion
» Image Conversion
» Medical Claims Forms Conversion
» Forms and Records Conversion

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Data Entry

» Word processing
» Medical billing
» Mailing lists
» Online data entry of URL links for books with their categorization
» Telecom billing
» Examination results
» Legal documents
» Indexing of vouchers and documents
» Data entry based on image files
» Yellow Page listings
» Hospital records, patient notes and accident reports
» Business card indexing

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Document Management

» On-Site Scanning
» Image Processing
» Electronic Bates Numbering (For legal applications)
» Image Endorsement
» OCR Proofing
» Full-Text Retrieval Database
» Archiving Documents and Databases to CD-ROM/DVD or Internet Document Repository
» 24/7 secure access via web browser

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» Technical Help Desks

» Facility Management

» Business Process Outsourcing

» Data Conversion

» Data Entry

» Document Management

On Focus

ATG’s focus on service quality, knowledge transition as well as business value creation is the key differentiator in the company’s outsourcing delivery.

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